Terms & Conditions

Welcome to Pinca.ae! Please read the following Terms and Conditions document carefully as it contains important information regarding your rights and obligations that might apply to you.

 The pinca.ae website and any associated platforms (collectively the “Website”) are owned and operated by Pinca Trading LLC trading as Pinca and/or its affiliates and subsidiaries (together “we”, “us” or “Pinca”) in the United Arab Emirates. Pinca Trading LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 675148 and its registered office at Aladdin Road Street 24, Warehouse#14, Ras Al Khor Industrial Area 2, Dubai, U.A.E.


Please read these Terms and any other terms of use posted on the Website as together they govern your utilization of our Website and associated services (including but not limited to via email or WhatsApp). We may change these Terms at any time, for any reason, by posting a new version on our Website. When you place an order through our Website, you are deemed to have consented to the latest version of the Website Terms. If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your Order was placed will apply.


Minors under the age of 18 are prohibited to register as a user of this website and are not allowed to transact or use the website. Users must be 18 years of age or older and able to agree to these Terms. This Website is not directed at children under the age of 13 and does not knowingly collect information from such minor children.

Please refer to the Delivery section below. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.


We take your privacy very seriously and want you to be informed on how your data is collected, used, shared and stored. Please refer to our Privacy Policy for more details.


eCrime is an electronic platform designed to address and investigate all forms of cybercrime in Dubai, providing the public with an easy, reliable system to submit complaints and report online crimes.

 A division of the General Department of Criminal Investigation in Dubai, the Cybercrime Investigation Department consists of five specialized units: the Forgery and Credit Cards Unit, the Fraud and Scams Unit, the Identity and Defamation Unit, the Information Security Unit, as well as the Information and Development Unit.

To report any cybercrimes or suspicious activity, please click here.


It is your ongoing responsibility to make sure that any personal and payment details you provide to us are accurate and complete. You can update your details or delete your account at any time by contacting us through WhatsApp at +971 50 462 5654. Our customer service agents will never ask you for your password. You are responsible for keeping your account details and password confidential and secure.

By registering or placing an Order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us.


By placing an Order with us, you commit to buy the items described in that Order, at the price indicated including any delivery fees, cash handling fees, taxes and duties where applicable.

We maintain the right to withhold Orders at our sole discretion for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website cart are not reserved until your Order is paid for.

Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away. In rare cases, a product may be available when you place an Order but sold out by the time, we process the Order. Should this happen, we will notify you. Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.


Payment will be taken at the time you place your Order unless you have elected to pay by Cash/Card on Delivery. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. By entering payment details onto our Website, you warrant that you are authorized to pay using those details and we reserve the right to decline orders without liability to you where we believe payment methods are not authorized or valid. The cardholder must retain a copy of transaction records and Merchant policies and rules. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Prices on our Website are displayed in AED, and exclude any additional fees such as delivery costs, cash handling fees, taxes, or duties. Any such additional costs will be displayed before your final check out. If purchasing items using a payment card in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed. The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any).

Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur. If an error occurs and your Order:

  • has already been processed, then we may at our discretion:
    1. cancel the Order (or part thereof), arrange for collection of the mis-priced item(s) from your original Order delivery address in the UAE and issue you a full refund including original Order delivery fees, taxes, cash handling fees and duties (if applicable);
    2. where the price you paid is lower than the actual price of the item, honour the price in your Order; or
    3. where the price you paid is higher than the actual price of the item, refund you the difference;
  • has not yet been processed, then we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.


Promotional codes are valid only in accordance with their terms, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. All promotions have an expiration date which will be indicated with the promotion. Once a promotion has expired, it shall no longer be valid or used.


Our Customer Care team is happy to assist you with Order changes and cancellations prior to your Order being processed. However, if you have received an email informing you that your Order has been dispatched, we won’t be able to make these changes. If the Order has been processed, please await delivery and use the Returns process.


By placing an Order through our Website, you acknowledge and agree that full liability for the products rests with the manufacturer. We carry no product liability for those items except for as described in the Returns and Refunds section in relation to returning the products and refunding the price paid (where applicable).


Title to the items in your Order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.


"Content" is defined as any graphics, photographs (including all image rights), sounds, music, video, audio or text on this Website. Despite always putting forth every effort to ensure accuracy across our Website, we cannot guarantee that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that the servers that make this Website available are free of viruses or other harmful components. Because of this, we recommend that you have up to date virus checking software installed.

Your use of the Website does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content on our Website, including software, HTML or other code. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties.

Unless you are expressly authorized by us or the licensor of such Content, you are not permitted to use the Content. Reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. You may not use the Website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Website.


Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website. We have no control over the privacy and cookie practices of such websites. As such, we are not responsible for the content or the privacy policies of those third-parties, nor are we responsible for any damage, loss or offence caused by, or in connection with, the use of any such content, goods or services available on such external websites or resources.


At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however colours and resolution may vary depending on your monitor’s display causing slight variation in appearance.


Your use of the Website is at your sole risk and it is provided on an "as is" and "as available" basis. we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, except as otherwise provided in these Website Terms or required by applicable law.


Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.


You agree to defend, indemnify and hold pinca.ae, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction. All users agree to cooperate as fully as reasonably required in the defense of any claim. This indemnification obligation will survive the termination of these Terms and your use of the Site.


Nothing contained in these Website Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between the user and pinca.ae.


We may assign our rights under this Agreement to any entity under the ultimate beneficial control of Pinca Trading LLC.


The failure of a party to insist upon strict adherence to any term of this Agreement on any occasion shall not be considered a waiver of such party’s rights or deprive such party of the right thereafter to insist upon strict adherence to that term or any other term of this Agreement.


If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.


These Website Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.


You acknowledge and agree that these Website Terms represent the entire agreement between us concerning your use of the Website and any purchases made by you through the Website. These Terms supersede all prior proposals, agreements, or other communications. Paragraph headings are for convenience only and not for interpretation of these Terms.